The Restaurant Group PLC

The Restaurant Group is a UK-based restaurant chain with substantially fewer than 500 restaurants located throughout the country. Recent reviews of the company have been largely negative, with customers citing a lack of integrity, poor hygiene, and unreliable customer service. One customer spoke out against the company's lack of action in response to raw sewage being left in his backyard for 36 hours and their misuse of the word "restaurant" in its company name. Other customers have reported lukewarm, tasteless food options, incorrect order fulfillment, and long wait times before being served drinks. The manager at one of their restaurants was also called out for his lack of urgency in resolving customer issues, and not offering proper apologies to customers. The company has also been criticized for its lack of response from its customer service inquiries.