Rosetta Stone (UK) Limited
Business Contact
Kate Douglas
Head Of Retention MarketingPhone: (703) 387-5800
Email: kdouglas@rosettastone.com
Contact Information
Phone: 020 7749 2979
Phone: 0800 085 3492
Phone: (877) 223-9848
Facebook Profile: Visit
Twitter Feed: Visit
Google Maps: Visit
Instagram: Visit
Youtube Channel: Visit
Foursquare: Visit
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Business Description
Rosetta Stone UK Ltd (UK Office) has been receiving mixed reviews, with customers praising the quality of their course content but expressing dissatisfaction with their customer service. Multiple customers cite countless emails and phone calls that went unanswered, and one customer even got as far as the company's head office only to be told that their system was down. Even when one was able to find help, the support team was often unhelpful. Though the product itself is not bad, these reviews suggest that it may be better to look elsewhere for customer service.
* This description was generated by AI based on crowd-sourced data and may not be completely accurate.
Industry
Shopping » Media
Shopping » Media
Engaged in:
Publishing activities, Software Company
Publishing activities, Software Company
ISIC Codes
4741, 58
4741, 58
Questions & Answers
Q1
What is the phone number for Rosetta Stone (UK) Limited?
The phone number for Rosetta Stone (UK) Limited is 020 7749 2979.Q2
Where is Rosetta Stone (UK) Limited located?
Rosetta Stone (UK) Limited is located at 27 Old Gloucester St, London WC1N 3AF, United Kingdom, England.Q3
Is there a primary contact for Rosetta Stone (UK) Limited?
Kate Douglas (Head Of Retention Marketing) at Rosetta Stone (UK) Limited. You can contact Kate Douglas at email address kdouglas@rosettastone.com.Q4
Are there other contacts associated with Rosetta Stone (UK) Limited?
We have 4 additional contact(s) for Rosetta Stone (UK) Limited. They include: Alex Stevenson, Dougal Mcdougal, Ian Milbourne & Kennith Scott.Q5
What is the web address (URL) for Rosetta Stone (UK) Limited?
The website for Rosetta Stone (UK) Limited is www.rosettastone.co.uk.Crowdsourced FAQs
Q1
What is the quality of Rosetta Stone UK Ltd (UK Office)’s course content?
The course content offered by Rosetta Stone UK Ltd (UK Office) has been rated 4-5 stars by customers.Q2
What kind of customer service does Rosetta Stone UK Ltd (UK Office) provide?
The customer service provided by Rosetta Stone UK Ltd (UK Office) has been rated low, with customers citing unanswered emails and phone calls and unhelpful support teams.Q3
Is the product offered by Rosetta Stone UK Ltd (UK Office) good quality?
Though customers have spoken positively about the quality of the product, they have raised concerns about the customer service offered by Rosetta Stone UK Ltd (UK Office).Q4
Is the product offered by Rosetta Stone UK Ltd (UK Office) easy to use from a smart phone?
Customers have reported that it is difficult to use the product from a smart phone due to small navigation and buttons.Q5
Is lifetime access offered for a flat fee by Rosetta Stone UK Ltd (UK Office)?
Though an email offer for lifetime access for a flat fee has been mentioned, it is unclear if only one language can be accessed.Q6
What is the customer experience with Rosetta Stone UK Ltd (UK Office)?
Customers have repeatedly noted the poor customer service from Rosetta Stone UK Ltd (UK Office), citing multiple unanswered emails and phone calls and unhelpful support teams.Q7
Does Rosetta Stone UK Ltd (UK Office) provide a prompt response when customers reach out?
No, customers have noted that emails and phone calls went unanswered, and one customer even got as far as the company’s head office only to be told that their system was down.Q8
Is it worth using the product offered by Rosetta Stone UK Ltd (UK Office)?
Though customers have spoken positively about the quality of the product, they have raised concerns about the customer service offered by Rosetta Stone UK Ltd (UK Office), suggesting that it may be better to look elsewhere.Q9
Can customers access the product offered by Rosetta Stone UK Ltd (UK Office) at any time?
Customers have noted that the product comes with a 2 year licence, and cannot be used with Apple phones.Q10
Is Rosetta Stone UK Ltd (UK Office) a reliable company?
Based on customer reviews, it appears that Rosetta Stone UK Ltd (UK Office) is not reliable when it comes to customer service. Multiple customers have cited unanswered emails and phone calls and unhelpful support teams.Historical Information
Old business websites and emails that no longer exist, informational purposes only.
astevenson@rosetta-stone.co.ukdmcdougal@rosetta-stone.co.ukimilbourne@rosetta-stone.co.ukkscott@rosetta-stone.co.uk
Additional Businesses at this Address
27 Old Gloucester St, London WC1N 3AF, United Kingdom
Rosetta Stone (UK) Limited · Youtube
Businesses in Postal Code WC1N
Businesses in WC1N: 10,561
Population: 5,904
Categories
Professional Services: 28%
Shopping: 18%
Other: 54%
Price
Moderate: 43%
Inexpensive: 31%
Expensive: 17%
Very Expensive: 8%
Other: 0%
Area Codes
20: 83%
Other: 17%
Neighborhoods
Bloomsbury: 65%
Holborn and Covent Garden: 13%
Kings Cross: 6%
Other: 16%
Stats and Demographics for Postal Code WC1N
Gender
Male: 51%
Female: 49%
Other: 0%