Journey H Q

Journey HQ is a new approach to Customer Journey Research that reinvents traditional research techniques to capture real journeys in real time without the influence of a researcher. The app is designed to be the simplest and least intrusive research app ever, allowing users to capture all the influences and relevant events, big and small, without setting tasks or asking questions. It is also the first app to record emotion, enabling researchers to identify moments of involvement or disengagement and trace their influence. Powerful analysis tools put clients at the heart of their customers’ journeys, allowing them to understand their customers’ decision-making processes in all their complexity and subtlety. Journey HQ provides a real picture of customer journeys by taking the researcher out of the equation.