Iglu.com

Business Contact

Contact Information

Business Description

Iglu.com Ltd is an online travel agency that has faced fury from its customers in recent months. Many customers have reported booking cruises with the company, only to find themselves unable to go due to changing policies and to not receive a refund, having to wait months and sometimes take the company to small claims court to get their money back. Others have been waiting well over 90 days to have their refunded, in most cases from cruises that have either been cancelled or no longer possible to take. In addition, many have expressed frustration at the lack of customer service, citing slow response times and refusal to answer phone calls and emails.

Questions & Answers

1. 1.How long has Iglu.com been in business?

   Iglu.com has been in business for 28 years.

2. 2.What is Iglu.com's phone number?

   Iglu.com's phone number is 020 3553 9573.

3. 3.Where is Iglu.com located?

   Iglu.com is located at Unit 6 6, Quay Point, Northarbour Rd, Cosham, Portsmouth PO6 3TD, United Kingdom. Get Directions.

4. 4.What are Iglu.com's hours?

   Iglu.com is open during the following hours: weekdays: 8:00 – 22:00; Saturday: 9:00 – 22:00; Sunday: 10:00 – 22:00.

5. 5.Who is the primary contact at Iglu.com?

   The primary contact at Iglu.com is Simone Clark (Marketing Director). You can reach them at simone.clark@iglu.com.

6. 6.Who else works at Iglu.com?

   Iglu.com also has 9 other listed contacts: Richard Downs, Stuart Hamlett, Scott Millett, Kirsteen Fox, Martyn Williams, Dave Mills, Adam Johnson, Khilan Dodhia, Kay Wong.

7. 7.What is Iglu.com's website?

   Iglu.com's website is www.iglu.com.

Crowdsourced FAQs

1. How can I contact customer service at Iglu.com Ltd?

   Iglu.com Ltd offers customer service by phone and email, but response times can be slow.

2. Are refunds available if I am unable to take a cruise due to changing policies?

   Refunds are available in certain circumstances, but there may be a delay in receiving the refund. Customers should contact customer service to discuss the situation.

3. What is the refund policy of Iglu.com Ltd?

   Iglu.com Ltd will refund customers in certain circumstances, but customers should contact customer service to discuss their specific case.

4. How long does it usually take for a customer to receive a refund from Iglu.com Ltd?

   The length of time for a refund to be processed depends on each individual case, and customers should contact customer service for more information.

5. Can I pursue legal action if I have not received a refund from Iglu.com Ltd?

   Customers may pursue legal action if their refund is delayed for an unreasonable amount of time.

6. Is there a minimum time frame during which I can expect a refund from Iglu.com Ltd?

   Iglu.com Ltd may have particular time frames for processing refunds, and customers should contact customer service for more information.

7. What should I do if I have waited over 90 days for a refund from Iglu.com Ltd?

   Customers should contact customer service to discuss the situation and determine the next steps.

8. Are there any online reviews or forums detailing experiences with Iglu.com Ltd?

   Yes, there are online reviews and forums with stories about experiences with Iglu.com Ltd.

9. Does Iglu.com Ltd offer fast customer service?

   No, customers have often complained of slow response times.

10. What should I do if I have a booking with Iglu.com Ltd and the cruise is cancelled?

    Customers should contact customer service to discuss their particular situation and determine the best way to get a refund or alternative booking.

These FAQs were generated by AI based on publicly available information.

Historical Information

Old business websites and emails that no longer exist, informational purposes only.

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