Hermes
Business Contact
Holly
customer serviceContact Information
Phone: 0330 333 6556
Hours: Show
Web: www.myhermes.co.uk
Twitter Feed: Visit
Google Maps: Visit
Edit: Edit or Remove
Business Description
Hermes is one of the largest dedicated consumer parcel delivery companies in the UK, with thousands of ParcelShops throughout the country. Although customers are not able to visit the sorting and preparation premises, they can utilize the 0330 808 5456 for customer enquiries or the website for a physical location near them. Despite many reviews praising their reliable and professional service, a large portion of consumers have had issues with missed deliveries, lost parcels, and long wait times. This has led to further criticisms with their customer service, who reportedly do not answer phones and are reluctant to provide support.
* This description was generated by AI based on crowd-sourced data and may not be completely accurate.
Industry
Community & Government
Community & Government
Engaged in:
Distribution Service
Distribution Service
ISIC Codes
5310
5310
Questions & Answers
Q1
What is the phone number for Hermes?
The phone number for Hermes is 0330 333 6556.Q2
Where is Hermes located?
Hermes is located at Southampton SO16 9RB, United Kingdom, England.Q3
What days are Hermes open?
Hermes is open Mon–Sun 24 Hours.Q4
Is there a primary contact for Hermes?
Holly (customer service) at Hermes.Q5
What is the web address (URL) for Hermes?
The website for Hermes is www.myhermes.co.uk.Crowdsourced FAQs
Q1
Where can I find a physical location to send, collect or return a parcel with Hermes?
Customers can visit the Hermes website to find one of their 5,000+ ParcelShops.Q2
How can I contact customer service?
Customers can contact customer service by calling 0330 808 5456 or visiting the Hermes website.Q3
What service is available for disabled people unable to leave their home?
Customers can visit the Hermes website to find one of their 5,000+ ParcelShops. Please be advised that customers can’t visit the sorting and preparation premises closed to the public.Q4
What happens if my parcel is “stuck” in transit?
Customers can contact customer service by calling 0330 808 5456 or visiting the Hermes website for follow-up and inquiry.Q5
Are there any delivery preferences I can add?
Yes, customers can add the “letterbox” delivery preference to request a delivery through a window.Q6
What is the process for filing a complaint?
Customers can contact customer service by calling 0330 808 5456 or visiting the Hermes website for complaints.Q7
What is the process for filing a claim for a lost item?
Customers can contact customer service by calling 0330 808 5456 or visiting the Hermes website for filing a claim for a lost item.Q8
Do Hermes drivers stand all over fragile parcels?
Although it is difficult to confirm without specific reviews and experiences, customers should take caution when having fragile items shipped.Q9
What is the typical delivery time for orders sent with Hermes?
The delivery time for orders sent with Hermes may vary depending on the parcel, location, and any unforeseen circumstances.Q10
What is the return policy for Hermes?
Customers can contact customer service by calling 0330 808 5456 or visiting the Hermes website for more information on the return policy.Businesses in Postal Code SO16
Businesses in SO16: 6,444
Population: 69,194
Categories
Shopping: 15%
Professional Services: 13%
Home Services: 11%
Other: 61%
Price
Inexpensive: 55%
Moderate: 37%
Expensive: 4%
Very Expensive: 4%
Other: 0%
Area Codes
23: 75%
78: 6%
77: 6%
79: 5%
Other: 7%
Neighborhoods
Bassett: 9%
Chilworth: 15%
Nursling: 18%
Redbridge: 5%
Rownhams: 9%
Shirley: 7%
Swaythling: 8%
Other: 29%
Stats and Demographics for Postal Code SO16
Gender
Female: 51%
Male: 49%
Other: 0%