H. Samuel

Business Contact

Contact Information

Business Description

H. Samuel is a retailer of jewellery, watches, and gifts. Based on customer reviews, it appears that the customer service ranges from exceptional to quite bad. Service from staff members is generally helpful and accommodating, though occasionally a customer will experience dismissive or disinterested behavior. The staff members often display a good knowledge of the merchandise, but there have also been instances of an uninformed sales assistant. While many customers have been satisfied with their purchases, there are also examples of an unhappy customer experience, such as missing orders or having difficulty obtaining a refund.

Questions & Answers

1. 1.What is H. Samuel's phone number?

   H. Samuel's phone number is 020 8746 9092.

2. 2.Where is H. Samuel located?

   H. Samuel is located at Unit 1109, Westfield, London W12 7GF, United Kingdom. Get Directions.

3. 3.What are H. Samuel's hours?

   H. Samuel is open during the following hours: Monday - Saturday: 10:00 – 22:00; Sunday: 12:00 – 18:00.

4. 4.Who is the primary contact at H. Samuel?

   The primary contact at H. Samuel is Thomas Houseman (Sales Associate). You can reach them at t.houseman@hsamuel.co.uk.

5. 5.Who else works at H. Samuel?

   H. Samuel also has 9 other listed contacts: Nikita, Haideh, Nadin, Ernest Jones, Leema, Nas, Brain, Imran, Sangeeta.

6. 6.What is H. Samuel's website?

   H. Samuel's website is www.hsamuel.co.uk/webstore/secure/store/4669/westfield.

Crowdsourced FAQs

1. Is H. Samuel a retailer of jewellery, watches, and gifts?

   Yes, H. Samuel is a retailer of jewellery, watches, and gifts.

2. What is the overall quality of customer service at H. Samuel?

   The overall quality of customer service at H. Samuel appears to vary. Customers have reported both exceptional service and quite bad service.

3. Does H. Samuel staff have a good knowledge of the merchandise?

   Generally, H. Samuel staff have a good knowledge of the merchandise. However, in some cases, customers have encountered sales staff who are uninformed.

4. Does H. Samuel usually deliver orders on time?

   In general, orders are delivered on time. However, there have been instances where items have been lost during delivery.

5. Does H. Samuel offer refunds?

   Yes, H. Samuel offers refunds in certain cases. However, some customers have had difficulty obtaining a refund.

6. What is the experience of returning items to H. Samuel?

   The experience of returning items to H. Samuel depends on the item in question. In some cases, customers have encountered issues like difficulty obtaining a refund or not being able to return certain items due to hygiene reasons.

7. Is it possible to have items sealed upon purchase?

   Yes, customers may request items to be sealed upon purchase.

8. Are customers satisfied with their purchases from H. Samuel?

   Generally, customers are satisfied with their purchases from H. Samuel. However, some customers have reported dissatisfaction with their experience.

9. Is there consistent customer service quality among all branches of H. Samuel?

   Customer service quality may vary between the different branches of H. Samuel.

10. Has anyone been overcharged at H. Samuel?

    There have not been reports of any customers being overcharged at H. Samuel.

These FAQs were generated by AI based on publicly available information.

Be the first to write a review for H. Samuel. Write a Review →