Forward Thinking Birmingham

Forward Thinking Birmingham is a mental health service for people in need of care in Birmingham, England. Despite their ever growing popularity, reviews of Forward Thinking Birmingham's service are mixed, with reports of rude, abrupt, and uncaring phone staff, incompetence from those same staff, and lengthy waits for appointments. Unfortunately, there's even a story of staff telling a person in need of care that "people probably don't want to spend time with you if you're being so miserable", an absolutely disgraceful notion to tell someone seeking help. In conclusion, Forward Thinking Birmingham is a service with a vision to support those in need, but they need to make major improvements in the way they treat customers and in the amount of time it takes to get a much needed appointment.