FedEx Station

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Contact Information

Business Description

TNT - FedEx Depot is a delivery service offering customers a wide variety of shipping and delivery options. Their merging with FedEx Express allows customers to both pick up and drop off both FedEx and TNT packages. Unfortunately, recent reviews indicate that customers have faced wait times of up to 26 minutes on hold, experienced inaccurate delivery statuses, and had packages delivered not to their address but to some unknown third party. Some customers had a significantly better experience, including the Norwich NR2 3/4 driver who had been described as helpful and courteous and going above and beyond to help some pensioners and rescue a cat from a tree.

Questions & Answers

1. 1.What is FedEx Station's phone number?

   FedEx Station's phone number is 0800 100600.

2. 2.Where is FedEx Station located?

   FedEx Station is located at Industrial Estate/Norfolk, Howlett Way, Fison Way, Thetford IP24 1HZ, United Kingdom, UK39. Get Directions.

3. 3.What are FedEx Station's hours?

   FedEx Station is open during the following hours: weekdays: 8:00 – 20:00; Saturday: 8:00 – 13:00; Sunday: Closed.

4. 4.Who is the primary contact at FedEx Station?

   The primary contact at FedEx Station is Mike Brooks (General Manager). You can reach them at mikebrooks@tnt.co.uk.

5. 5.Who else works at FedEx Station?

   FedEx Station also has 5 other listed contact: Wendy, Luvena, Zoe, Glenn, A. Jones_other.

6. 6.What is FedEx Station's website?

   FedEx Station's website is local.fedex.com/en-gb/thetford/qqha.

7. 7.What is FedEx Station's annual sales?

   FedEx Station has annual sales of approximately 0 - 250,000.

8. 8.How big is FedEx Station?

   FedEx Station employs approximately 51 people

9. 9.How many employees does FedEx Station have?

   FedEx Station has approximately 51 employees

Crowdsourced FAQs

1. What services does TNT - FedEx Depot offer?

   TNT - FedEx Depot offers customers a wide variety of shipping and delivery options, and now through their merger with FedEx Express customers can both pick up and drop off both FedEx and TNT packages.

2. What kind of policies are in place regarding package delivery?

   TNT - FedEx Depot will do their best to ensure all packages are delivered to the address that is specified, though there may be cases where this policy is not followed.

3. Are extra services available, such as helping people across the road or rescuing cats from trees?

   Though this service does not officially offer this kind of assistance, some drivers have gone above and beyond and have been reported to have helped pensioners across the road and rescued cats from trees.

4. Is there a customer service number for customers with inquiries?

   Yes, customers can call TNT - FedEx Depot’s customer service number for inquiries which have been reported to have wait times of up to 26 minutes.

5. Are there complaints about customer service?

   Yes, customers have reported inaccurate delivery statuses and packages sent to third parties instead of the specified address.

6. What happens if I am not able to receive my package at my address?

   TNT - FedEx Depot allows customers to re-arrange deliveries at another address or pick up the package directly from their depot.

7. What are customer experiences like?

   Overall, customer experiences vary. Some customers have reported a significantly better experience, including the Norwich NR2 3/4 driver who had been described as helpful and courteous and going above and beyond to help some pensioners and rescue a cat from a tree, while other customers have had less satisfactory experiences, reporting inaccurate delivery statuses, wait times of up to 26 minutes on hold, and packages being sent to third parties instead of the specified address.

These FAQs were generated by AI based on publicly available information.

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