Farfetch

Business Contact

Contact Information

Business Description

Farfetch is an online platform featuring a great selection of high-end clothing, accessories, and shoes from over 700 international brands. Customers praise Farfetch for its speedy deliveries, great service, and easy order and return processes. However, some customers have complained of difficulty returning orders and long wait times for refunds. Customers have also reported issues with incorrect orders and shipments being declared as lost.

Questions & Answers

1. 1.How long has Farfetch been in business?

   Farfetch has been in business for 19 years

2. 2.What is Farfetch's phone number?

   Farfetch's phone number is 020 3962 2362.

3. 3.Where is Farfetch located?

   Farfetch is located at The Bower 211 Old St, London, UK17, EC1V 9NR. Get Directions.

4. 4.What are Farfetch's hours?

   Farfetch is open during the following hours: weekdays: 8:00 – 23:00; weekends: 9:00 – 21:00.

5. 5.Who is the primary contact at Farfetch?

   The primary contact at Farfetch is Jose Neves (Founder And CEO). You can reach them at jose.neves@farfetch.com.

6. 6.Who else works at Farfetch?

   Farfetch also has 9 other listed contact: John Veichmanis, Rachel Waller, Sian Keane, Ephraim Luft, Sameera Hassan, Andrew Robb, Jessica Nesbitt, Raphaela Salas, Stephanie Horton_other.

7. 7.What is Farfetch's website?

   Farfetch's website is www.farfetch.com.

8. 8.How big is Farfetch?

   Farfetch employs approximately 1001 people

9. 9.How many employees does Farfetch have?

   Farfetch has approximately 1001 employees

Crowdsourced FAQs

1. Is Farfetch reliable?

   Yes, Farfetch is a reliable online platform with a wide selection of high quality clothing and accessories from a variety of international brands.

2. Does Farfetch have fast shipping?

   Yes, many customers report having their orders shipped quickly, with some being delivered the next day.

3. Does Farfetch accept returns?

   Yes, Farfetch customers can return orders within 14 days when delivered within the EU, and within 30 days when delivered outside the EU, provided they have the required return paperwork and the items are unused.

4. What if I receive an incorrect order from Farfetch?

   If the incorrect order was shipped through a Farfetch partner, such as a store or brand, you must return the order to them in writing, stating the issue and that you would like a repair, replacement, or refund.

5. How do I contact Farfetch customer service?

   You can contact Farfetch customer service by sending an email to service@farfetch.com or calling their toll free number.

6. How do refunds work for Farfetch orders?

   If accepted for a refund, you should receive the refund within 3 to 7 days. Refunds can be sent via the original payment method or a store credit note, depending on the store partner's return policy.

7. Is Farfetch good quality?

   Yes, Farfetch only features items of the highest quality from over 700 international brands.

8. What if I receive an order that was marked as delivered, but I never received it?

   If this happens, you can contact Farfetch support who will investigate it and provide further instructions.

9. Has anyone had problems with Farfetch order delivery?

   Yes, some customers have reported issues with the delivery of their orders such as items being lost or marked as delivered but never received.

10. Does Farfetch charge shipping costs?

    Yes, Farfetch charges a flat rate shipping cost of 10 Euro for orders within the EU and a variable rate for orders outside the EU.

These FAQs were generated by AI based on publicly available information.

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