Durham Animal Feeds

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Business Description

Durham Animal Feeds, DAF-petfood is a raw pet food manufacturer with over 30 years of experience. It is known for good customer service and excellent quality raw complete food. Unfortunately, recently the bone content has been excessive, leading some customers to be unsatisfied with the product they are receiving, while prices have also increased by as much as 20%. Other customers have reported non-deliveries of products at short notice, with little to no communication. Despite this, many customers are still pleased with their experiences, noting the helpful staff, great prices, and value for money.

Questions & Answers

1. 1.How long has Durham Animal Feeds been in business?

   Durham Animal Feeds has been in business for 16 years

2. 2.What is Durham Animal Feeds's phone number?

   Durham Animal Feeds's phone number is 01388 720411.

3. 3.Where is Durham Animal Feeds located?

   Durham Animal Feeds is located at Station Rd, Heighington Village, Newton Aycliffe DL5 6AA, United Kingdom, UK13, L5. Get Directions.

4. 4.What are Durham Animal Feeds's hours?

   Durham Animal Feeds is open during the following hours: weekdays: 9:00 – 17:00; Saturday: 9:00 – 13:00; Sunday: 9:00 – 12:00.

5. 5.Who is the primary contact at Durham Animal Feeds?

   The primary contact at Durham Animal Feeds is Peter Hornsby. You can reach them at peterhornsby@daf1.freeserve.co.uk.

6. 6.Who else works at Durham Animal Feeds?

   Durham Animal Feeds also has 5 other listed contact: Kirst Ner, Sarah Wilson, Kate Turner, Claire Johnson, Lee Hornsby_other.

7. 7.What is Durham Animal Feeds's website?

   Durham Animal Feeds's website is www.daf-petfood.co.uk.

8. 8.What is Durham Animal Feeds's annual sales?

   Durham Animal Feeds has annual sales of approximately 0 - 250,000.

Crowdsourced FAQs

1. What is Durham Animal Feeds? <br> Durham Animal Feeds, also known as DAF-petfood, is a raw pet food manufacturer with over 30 years of experience.

   How good is the customer service? <br> Reviews have been mixed, with some customers reporting polite, helpful service, while others have noted poor customer service and little communication in regards to possible delivery delays.

2. How have prices changed? <br> Prices have increased by as much as 20% for some products, leading some customers to be unsatisfied with the quality of the food they are receiving in comparison.

   Has the quality of the raw complete food decreased? <br> While some customers are still pleased with the quality of the food they are receiving, others have reported that the bone content has been excessive in recent months.

3. What is the delivery experience like? <br> Reviews of the delivery experience have been generally positive, with some customers noting punctual, timely delivery, while others have reported non-deliveries with little to no communication in regards to delays.

   Do they make whole rabbits available? <br> While they do make some whole rabbits available, customers have noted that they would prefer a larger selection.

4. Are there any other products available? <br> Yes, Durham Animal Feeds offers a wide variety of raw pet food products.

   What is the return policy? <br> Durham Animal Feeds does not list any specific return policy on their website. Customers registering a complaint about their order should contact the company for more information.

5. Are there any potential health hazards? <br> Some customers have reported maggots and plastic in their food, suggesting there may be potential health hazards.

   Has anyone reported problems with the phone line? <br> Yes, some customers have reported that their calls are not taken seriously and their concerns are not addressed satisfactorily.

These FAQs were generated by AI based on publicly available information.

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