Dreams Head Office High Wycombe

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Contact Information

Business Description

Dreams Head Office, a large, established retailer, has often been critiqued for their poor customer service and underhand practices. In January 2020, a customer spending an hour in their Bolton branch was let down when they were told to pay for an exchange for the wrong mattress, even though they had been assured it would help. Furthermore, another customer spent over £2,000 on their bed and still struggled to get a good night of sleep, due to a mattress size issue. Other reports of dishonest customer service and unfair return policies have marred their reputation further.

Questions & Answers

1. 1.What is Dreams Head Office High Wycombe's phone number?

   Dreams Head Office High Wycombe's phone number is 01628 535353.

2. 2.Where is Dreams Head Office High Wycombe located?

   Dreams Head Office High Wycombe is located at Knave's Beech Industrial Estate Knaves Beech Way Loudwater, Knave's Beech, High Wycombe HP10 9YU, United Kingdom, UK04. Get Directions.

3. 3.What are Dreams Head Office High Wycombe's hours?

   Dreams Head Office High Wycombe is open during the following hours: weekdays: 8:00 – 17:30; weekends: Closed.

4. 4.Who is the primary contact at Dreams Head Office High Wycombe?

   The primary contact at Dreams Head Office High Wycombe is Hassan Shahid (cancellation person).

5. 5.Who else works at Dreams Head Office High Wycombe?

   Dreams Head Office High Wycombe also has 1 other listed contact: George_one.

6. 6.What is Dreams Head Office High Wycombe's website?

   Dreams Head Office High Wycombe's website is www.dreams.co.uk.

Crowdsourced FAQs

1. How easy is it to get a mattress exchanged at Dreams Head Office?

   Customers have reported difficulty in getting a mattress exchanged at Dreams Head Office. Customers have experienced being told to pay for an exchange as well as having to buy a mattress topper, despite being assured the original mattress would help.

2. How experienced is the customer service team at Dreams Head Office?

   Customers have reported receiving dishonest customer service and unfair return policies when dealing with Dreams Head Office which has left their overall impression of the customer service team in a negative light.

3. What is the policy for returns at Dreams Head Office?

   Customers have reported difficulty in returning items to Dreams Head Office due to the 48-hour cancellation policy for orders, despite having been told that they had 14 days to change their mind in store.

4. Has Dreams Head Office been accused of fraudulent practices?

   Customers have reported dishonest customer service and underhand practices at Dreams Head Office, leaving a negative impression of the company's integrity.

5. How long have customers had trouble with Dreams Head Office service?

   Customer dissatisfaction with Dreams Head Office has been reported since at least January 2020.

6. What is the quality of mattresses sold at Dreams Head Office?

   Customers have reported receiving mattresses that felt like a 'saggy piece of rubbish' and unusually sized mattresses, which did not fit their bed frames.

7. What sort of responses do customers receive from the customer service?"

   Customers have reported receiving rudeness and a lack of interest from customer service.

8. Is it possible to get independent inspection of Dreams Head Office products?

   Customers have reported being asked to pay for an independent inspection of their mattress, at a cost of £173, in order to prove if it was a manufacturer's fault.

9. Has the customer service at Dreams Head Office improved in recent times?

   Customer dissatisfaction with Dreams Head Office has been reported since at least January 2020, so customers can expect similar levels of service to be the same.

10. Are there any good reviews for Dreams Head Office?

    Reports of George, who works in the cancellations department at Dreams Head Office, have been cited as an example of good customer service.

These FAQs were generated by AI based on publicly available information.

• A

  All Biz

  8/31/2024

  ★★★★★★★★★★

  never had an issue with dreams until i encountered an issue with sleepmotion 400i just stopped working in an upright position. my mother is disabled and could not get into the bed. so had to sleep in a chair

  🚩 Report