DFS New Malden

Business Contact

Contact Information

Business Description

DFS New Malden is a bustling sofa and furniture retail chain, specialising in hand-made-to-order pieces. Customers are often greeted by warm and friendly staff, like Lloyd, who is tolerant and attentive even when customers take two hours to decide on the right product. Other staff, such as Harold, prove their expertise by helping customers make the best possible decision. There is a good selection of sofas, with long lead times as they are custom-made. Prices are perceived to be fair when compared to other retailers. Though there was one unhappy customer mentioned with late delivery, most customers praised DFS's customer service and its staff, including Emily and John, both of whom went the extra mile to ensure customers were satisfied.

Questions & Answers

1. 1.What is DFS New Malden's phone number?

   DFS New Malden's phone number is 0333 999 9777.

2. 2.Where is DFS New Malden located?

   DFS New Malden is located at Shannon Corner Retail Park, Burlington Rd, New Malden KT3 4RP, United Kingdom, UK40. Get Directions.

3. 3.What are DFS New Malden's hours?

   DFS New Malden is open during the following hours: weekdays: 10:00 – 20:00; Saturday: 10:00 – 18:00; Sunday: 11:00 – 17:00.

4. 4.Who is the primary contact at DFS New Malden?

   The primary contact at DFS New Malden is Tania.

5. 5.Who else works at DFS New Malden?

   DFS New Malden also has 8 other listed contact: Lloyd, Mo, Mark, Emma, Jaz, Chris, Jonny Berry, Harold_other.

6. 6.What is DFS New Malden's website?

   DFS New Malden's website is www.dfs.co.uk.

Crowdsourced FAQs

1. What is the specialty of DFS New Malden?

   The specialty of DFS New Malden is hand-made-to-order furniture pieces, ranging from sofas to home decor items.

2. What kind of customer service can I expect when at DFS New Malden?

   The customer service at DFS New Malden is highly praised for being attentive, patient and friendly. Customers have reported feeling welcomed and taken care of by the staff, who provide helpful and honest advice.

3. Does DFS New Malden offer discounts?

   Yes, DFS New Malden does offer discounts on sofas and other home furniture items.

4. How long is the lead time for furniture from DFS New Malden?

   The lead time for custom-made furniture pieces from DFS New Malden is around 8-12 weeks.

5. What is the pricing like at DFS New Malden?

   Customers have reported the pricing of furniture at DFS New Malden to be relatively fair when compared to other retailers.

6. What kind of services does DFS New Malden provide?

   At DFS New Malden, customers can expect a variety of services, including helpful advice from the attentive staff, discounts and long lead times for custom-made furniture pieces.

7. Are there any reviews of a negative experience with DFS New Malden?

   Yes, there is one review of a negative experience with DFS New Malden with regards to late furniture delivery and poor customer service. However, the majority of reviews highlight positive experiences with attentive and friendly staff.

8. Can I track the delivery of my furniture from DFS New Malden?

   Yes, customers can use the contact details provided by DFS New Malden to track their delivery.

9. Is it possible to negotiate on prices at DFS New Malden?

   Customers have reported successful price negotiation with DFS New Malden, usually in cases when the furniture item was listed at a different price earlier.

10. Is there a point of contact I can call to get more information about DFS New Malden?

    Yes, customers looking for more information about DFS New Malden can call the store directly.

These FAQs were generated by AI based on publicly available information.

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