DFS Derby

Business Contact

Contact Information

Business Description

DFS Derby is a sofa and furniture retailing store, specialising in handmade-to-order items. Customers have noted the helpful and friendly staff, ample selection of sofas, and excellent customer service when completing transactions in-store. However, some customers have experienced lengthy delays, poor afterservice, and unhelpful staff when attempting to repair a year+ old sofa. Others have also found that pillowback sofas advertised with 5 pillows only come with 2. Additionally, several customers have been frustrated by mismanaged orders and stock, poor communication, and unhelpful attitude. It is unclear whether DFS Derby would live up to customers' expectations.

Questions & Answers

1. 1.What is DFS Derby's phone number?

   DFS Derby's phone number is 0333 999 9777.

2. 2.Where is DFS Derby located?

   DFS Derby is located at Meteor Centre, Mansfield Rd., Derby DE21 4SY, United Kingdom, UK10. Get Directions.

3. 3.What are DFS Derby's hours?

   DFS Derby is open during the following hours: weekdays: 10:00 – 20:00; Saturday: 10:00 – 18:00; Sunday: 11:00 – 17:00.

4. 4.Who is the primary contact at DFS Derby?

   The primary contact at DFS Derby is Harriet.

5. 5.Who else works at DFS Derby?

   DFS Derby also has 7 other listed contact: John Kirk, Harry Unis, Mark, GILLIAN, delivery guys, Craig, Jade_other.

6. 6.What is DFS Derby's website?

   DFS Derby's website is www.dfs.co.uk/store-directory/derby-furniture-store.

Crowdsourced FAQs

1. What does DFS Derby offer?

   DFS Derby is a sofa and furniture retailing store, specialising in handmade-to-order items.

2. What have customers said about their experience with DFS Derby?

   Customers have generally had positive experiences with the friendly and helpful staff in-store, as well as the vast selection of sofas available. However, many customers have found that DFS Derby does not always live up to expectations, reporting lengthy delays, poor afterservice, mismanaged orders, and unhelpful staff.

3. What is the process for repairs at DFS Derby?

   If the piece of furniture is over one year old and needs to be repaired, customers must email DFS Derby. This process can take up to three weeks, as there may not be any openings before then.

4. Are pillows included with pillowback sofas from DFS Derby?

   Many customers have reported that, although the sofas are advertised with 5 pillows, they only come with 2.

5. How long does delivery usually take?

   Customers have reported that delivery timescales vary and should not be relied upon, as they may be delayed due to a number of factors.

6. Are there any guarantees of satisfaction with DFS Derby?

   It is not clear whether DFS Derby offers any guarantees of satisfaction, as there have been mixed reviews regarding customer service. Therefore, customers should research the store before making a purchase.

These FAQs were generated by AI based on publicly available information.

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